The herein document, being the Terms of Service, provides the terms and conditions that are incorporated and attached to the RingOffice Corp. Client Services Agreement and is also applicable for Equipment,Services or Loans offered by RingOffice.
Both the Terms of Service and Client Services Agreement create a binding contract (the “Agreement”) between the denoted Client, who will be named on the Client Services Agreement, and RingOffice Corp.and/or, if the context requires, any of its subsidiaries, related companies, or associated names such as CI Gear and/or VoIP Superstore (“RingOffice”). Please read the Agreement in full with its incorporated terms carefully. By signing the Client Services Agreement, which may be done through Internet acknowledgement and signing the Client Services Agreement,ordering or signing up online at RingOffice’s website(https://ringoffice.com/sign-up/), you as the Client, are acknowledging, agreeing, and accepting to be bound to the herein Terms of Service and the Client Services Agreement as the Agreement. If there is any conflict between the Terms of Service and Client Services Agreement, then the Terms of Service provision will take precedence if a conflict exists. The Agreement governs your use of RingOffice’s services (the “Service or Services”).
The intent of the RingOffice Acceptable Use Policy (AUP), is to assist RingOffice’s commitment to being a responsible network citizen. All of RingOffice’s customers and any downstream customers including visitors or customers using RingOffice Services (the “Service” or “Services”) must comply with this AUP.
“Client” means such Client that has entered into the Agreement with RingOffice by signing the Client Services Agreement and is also therefore is bound to the herein Terms of Service as incorporated into the Agreement.
“Equipment” means any equipment, facilities and products, including but not limited to modems, routers and handsets, RingOffice provides to Client in order for the Client to Use the Service.
“Fees” means the rates and charges set out in the Service Applicable as well as any additional usage charges, surcharges, pricing and features applicable to any specific Service.
“Parties” means Client and RingOffice and “Party” means either one.
“RingOffice” means RingOffice Corp. and, where the context permits, any business names that RingOffice may do business under such as CI Gear and/or VOIP Superstore, RingOffice subsidiaries, or any related and/or associated companies.“we”, “us”, and “the Company” will also mean RingOffice.
“Service” or “Services” means the telecommunications, networking solutions, and any other services RingOffice provides to the Clientthat will be explicitly stated on the Client Services Agreement.
“Schedule” means all additional schedules that are attached to this Agreement and any additional schedules executed from time to time by the Parties.
“User” includes any person, as denoted on the Client Services Agreement, including but not limited to the Client, Firm, Corporation or any other person, employer or contractor that utilizes the Services or otherwise uses the Services through the Client’s authorization, or through any other means utilizes the Services. Derivative terms such as “Usage” and “Use” will have corresponding meanings.
The Client will therefore be deemed to be in material breach of the Agreement. The Agreement will therefore be automatically terminated by RingOffice and the Client will be liable to RingOffice for any and all damages, payments, charges, liens, or otherwise applicable remedies at law or in equity that RingOffice may have as stemming from such breach of the Agreement.
RingOffice assumes that the Client has a basic understanding of their computer network. RingOffice will not train Clients in basic computer skills. Technical support is intended to facilitate the setup of your properly functioning services. Our technical support staff is not trained to and will not assist you in installing and/or troubleshooting technology not provided by or not included in services delivered by RingOffice.
Speed of internet service:
Internet Speeds depend upon the Client’s Plan and line capabilities (e.g., loop length, line condition, and Phone Company provisioning). The maximum speed for ADSL is stated under optimal conditions and may vary significantly. Speeds are subject to a 20% overhead (e.g., 768k stated speed = 768k times 80% throughput = 614k actual speed). All Services are provided on an AS IS basis and throughput speeds are not guaranteed.
Unless otherwise requested by the Client, the first available installation date will be provided. Any installation date provided to a Client is only an estimate and is no way a guaranteed installation date. Clients understand and agree that circumstances may arise which delay a Clients estimated installation date and any such delay will not be considered a breach of this Agreement by RingOffice. Payment for your initial month’s service (and if applicable: setup fees, installation fees, and equipment) must be received prior to your turn-on date in order for setup instructions and service configuration information to be released to you. If your payment is not received by your turn-on date, you will be responsible for service fees even though your setup information has not been provided to you.
Self-installation allows the Client to install their equipment. This option provides service to the minimum point of entry (“MPOE”) of your phone service. Your MPOE is normally located outside your building. Inside wiring and inside wiring repair is not included with this option. If inside wiring or inside wiring repair is required, you must contract with your circuit provider or other professional for such work at your own cost. Faulty inside wiring is not grounds for cancellation of your contract. Multi-line phones, phone systems, alarm system or special phone configuration may require a professional installation or special multi-line phone filters. RingOffice does not provide nor is responsible for any special equipment including but not limited to a POTS splitter or multi-line phone filters. Required professional installation, need for special equipment in order to establish a connection or an incompatible phone line or phone system are not grounds for cancellation of your contract.
Clients may request a Professional Installation from RingOffice for a one-time fee. If RingOffice does not offer a Professional Installation, then it is the Client’s responsibility to hire a third party technician.
Client supplied modem:
If a Client supplies their own modem or other network equipment, the Client assumes the risk of service incompatibility. Incompatible Client modems or other Client equipment shall not relieve Clients from any of their obligations under this Agreement while troubleshooting defective or incompatible equipment even if Client’s Service is down during such periods of troubleshooting. Troubleshooting from RingOffice may result in additional fees and charges added to the Client’s next monthly invoice.
Dsl client premise equipment:
The PPPoE connection will allow one computer to use your DSL connection. Static IP accounts include a DSL bridge which can be used ahead of one computer or router provided by you. RingOffice does not provide support for router(s) unless purchased from RingOffice.
Choice of law:
You and RingOffice agree that the law of the Province of Ontario, Canada, will apply to all matters relating to this Agreement and to RingOffice, Inc. In addition, you and RingOffice agree and consent that the courts of Toronto, Ontario, Canada will have exclusive jurisdiction and be the exclusive venue for any legal actions relating to this Agreement or to the services provided hereunder. The Client agrees to defend, indemnify and hold harmless RingOffice, its officers, directors, employees, agents and licensees, from any claims and expenses, including reasonable attorney’s fees, arising out of or relating to member’s use of RingOffice’s service. The Client shall have no property rights in the e-mail and web page addresses supplied by RingOffice, and understand that this Agreement is assignable by RingOffice. If any part of this Agreement is unacceptable to you, you must immediately terminate your relationship with RingOffice. This Agreement shall automatically renew on the stated periodic basis unless terminated by either party giving the other thirty days written notice.
A port 25 (outgoing mail) filter is applied to all customers to prevent against spam generated from our network. Customers with a static IP address connection who wish to have the filter removed in order to run a mail server may do so by contacting us. By registering your mail server with RingOffice, you are agreeing to the terms and conditions listed at https://ringoffice.com/privacy-policy/. In addition, we will periodically scan port 25 over your DSL line to make sure your mail server is not an open relay. If we find an open relay on your mail server, the port 25 filter will be reinstated and you will be notified by the contact email address entered above. RingOffice reserves the right to block any port without prior notice to protect the network and the end users from potential virus attacks spreading over a certain port.
Reporting Violations Of Ringoffice’s AUP:
RingOffice requests that anyone who believes that there is a violation of this AUP direct the information to our abuse department: firstname.lastname@example.org
If available, please provide the following information:
RingOffice will take action to ensure that complaints are addressed in an appropriate manner, which may include:
Revisions To Terms And AUP:
RingOffice reserves the right to revise, amend, or modify its AUP, our Terms ofService and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted on our website.
Unless specified, RingOffice stores majority of its data on servers located in Canada or the United States of America (“US”).
RingOffice or third parties may provide links to websites other than http://www.ringoffice.com/ or other resources. Because RingOffice has no control over such websites and resources, you acknowledge and agree that RingOffice is not responsible for the availability of such external sites or resources and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources. You further acknowledge and agree that RingOffice will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such website or resource.
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