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RingInsight · Analytics, Managed

See how your phones really perform — without building reports

RingInsight turns your RingOffice calls into a live reporting layer: 13 pre-built dashboards for call volumes, answer rates, queue health and agent activity, refreshed every 15 minutes — built from your own calls and surfaced with the AI engine you choose. RingOffice configures it to your team and manages it for you; you don't build or maintain a thing.

Get a quoteSee call analytics
✓ 13 dashboards, refreshed every 15 min✓ Built & managed for you — no BI project✓ From your calls, on your choice of AI

You can't fix what you can't see

Most teams run their phones blind — they find out about a problem when a customer complains, not before. Here's what stays hidden without proper reporting.

Missed calls you never counted

Calls abandoned in the queue or rung out after hours don't show up anywhere — so nobody knows how much business is walking out the door.

Answer times you only guess at

“We pick up fast” is a feeling, not a number. Without it you can't tell whether service is improving or quietly slipping.

Workloads you can't balance

Some agents carry the queue while others coast — and without per-extension activity you're coaching on impressions, not facts.

Peaks you keep getting wrong

Staff the wrong hours and you're swamped at noon and idle at four — because nobody mapped when calls actually arrive.

RingOffice · Analytics

Calls today

1,284

Answer rate

96%

Avg handle

3:12

Calls by hour

The portal

Call reporting dashboards, refreshed every 15 minutes

RingInsight gives you a standard suite of 13 pre-built dashboards on top of your RingOffice system — inbound and outbound volumes, answer and abandon rates, queue and ring-group performance, per-extension activity and more. Data refreshes every 15 minutes and is retained for three years, so you can watch today in near real time and compare against last quarter. RingOffice sets the dashboards up for your team; custom dashboards can be built on request.

✓

Call volume & direction

Inbound vs outbound, by hour, day, team or number.

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Answer & abandon rates

How fast calls are answered and how many are lost waiting.

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Queue & ring-group health

Wait times, overflow and service levels across every queue.

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Per-extension activity

Talk time, call counts and availability by person and team.

See call analytics →

The business questions RingInsight answers

Not vanity metrics — the numbers that change how you staff, coach and serve.

“Are we missing calls?”

See abandoned and unanswered calls by time and team — and put a real number on the revenue slipping away.

“How fast do we answer?”

Track average speed-to-answer and service levels, and prove whether changes actually moved them.

“Who needs support?”

Compare activity across the team so coaching lands where it's needed — backed by data, not gut feel.

“When are our peaks?”

Map call arrival by hour and day so you staff to demand instead of guessing.

Contact-center reporting that answers to every role

Owners & executives

A clear read on whether the phones are helping or hurting the business — missed-call exposure, trends over quarters, and the impact of every change.

Managers & team leads

Service levels, queue health and per-agent activity in one place — so reviews and staffing decisions are grounded in what actually happened.

Operations

Capacity planning by real call-arrival patterns, plus a three-year history to spot seasonality and justify headcount.

Managed for you

A phone system analytics platform RingOffice builds, runs and keeps accurate

RingInsight isn't another tool for your team to learn and maintain. RingOffice connects it to your phone system, configures the dashboards to match how your business is organised, and keeps it running as you add people and locations. Need a metric the standard suite doesn't cover? We build custom dashboards on request. You get the answers — without managing the reporting.

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Configured to your structure

Dashboards mapped to your teams, queues, locations and numbers.

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Custom dashboards on request

Beyond the standard 13 — built and maintained for an additional cost.

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One predictable monthly fee

Available with the RingAI suite or as a standalone analytics subscription — get a quote.

Explore RingAI →
RingOffice vs the alternatives

Managed analytics vs DIY dashboards (or flying blind)

RingOffice (managed analytics)
✓13 pre-built dashboards, configured to your team
✓Refreshed every 15 minutes, retained for 36 months
✓Built and maintained for you — no BI project to staff
✓Sentiment and summaries from AI on the engine you choose
✓One accountable team for the phone system and the analytics
DIY dashboards or no visibility
✕Export raw data and build your own reports
✕Stale spreadsheets — or no reporting at all
✕A BI tool and someone to run it, on your dime
✕Call counts only, with no conversation insight
✕Yet another vendor to manage

Questions buyers ask about call analytics & reporting

What teams ask when evaluating analytics for a business phone system.

See exactly how your phones are performing

Tell us your team size and how you're set up today — RingOffice will configure RingInsight for your business and show you what it costs.

✓ 13 pre-built dashboards✓ Refreshed every 15 minutes✓ 3 years of history✓ Managed & configured for you

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RingOffice is the ultimate solution to power your business communications

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