Last updated: January 1, 2025

RingOffice, Inc. ("RingOffice", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully.

1. Information we collect

We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes: name, email address, phone number, billing information, and communications content (calls, messages, voicemails) processed through our platform. We also collect usage data such as call logs, feature usage, and device information automatically when you use our services.

2. How we use your information

We use your information to provide, maintain and improve our services; process transactions; send administrative communications; respond to your comments and questions; and comply with legal obligations. We do not sell your personal data to third parties. We may share information with service providers who assist us in delivering our services, subject to strict confidentiality agreements.

3. Data retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Call recordings and message content are retained according to the settings configured by your account administrator. You may request deletion of your personal data subject to applicable legal requirements.

4. Security

We implement industry-standard security measures to protect your information, hosting on North American cloud infrastructure (AWS, Azure), with encryption available on request, multi-factor authentication, role-based access controls, and regular security testing. Despite these measures, no security system is impenetrable and we cannot guarantee absolute security.

5. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data. EU residents have rights under GDPR including the right to erasure and data portability. California residents have rights under CCPA. To exercise these rights, please contact our privacy team at privacy@ringoffice.com.

6. Cookies

We use cookies and similar tracking technologies to operate and improve our services. Essential cookies are required for the service to function. Analytics cookies help us understand how you use our platform. You may control non-essential cookies through your browser settings or our cookie preference center.

7. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice in our product. Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

8. Contact us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@ringoffice.com or write to us at RingOffice, Inc., Legal Department, 20 Davis Drive, Belmont, CA 94002.