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RingVoice · Managed Cloud Phone System

Your phone system, fully managed — on our own carrier network

RingOffice configures, hosts, monitors and supports your entire phone system — calls, auto-attendant, IVR, queues, video and mobile apps — running on our own 3CX-certified SIP network, not a reseller's third-party trunks. You don't operate any of it: we run it 24/7, and AI rides on every call on the engine you choose. We run it. You just talk.

Get a quoteSee plans & pricing
✓ Fully managed — we run it, not you✓ Our own 3CX-certified SIP network✓ Your choice of AI engine, bundled in
5-7days
To go-live
vs 6+ weeks DIY
99.5%
Uptime SLA
on the managed service
2.4hr
Avg response time
AI-enhanced support
30-45%
Lower total cost
vs self-managed
The problem

Running your own phone system is a second job your team didn't sign up for

Cloud phone platforms are powerful — but configuring them correctly takes telecom expertise most IT teams don't have. The result is routing that breaks after hours, IVR menus that dead-end, integrations that don't actually log calls, and weeks of troubleshooting before everything works.

✓

Calls going to the wrong department after hours

✓

IVR menus with dead ends and confused callers

✓

A CRM that doesn't reliably log calls

✓

No failover when the internet goes down

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Weeks of troubleshooting before the system works correctly

The solution

Professional configuration that works from day one

RingOffice doesn't hand you a platform and a user manual. Our certified engineers design your entire phone system around how your business actually operates — before you go live. The result is a system that works exactly as intended on day one, with no learning curve for your team and no troubleshooting burden for your IT staff.

✓

A discovery call to map your exact call flows and workflows

✓

Custom routing architecture — built to spec, not from templates

✓

Full testing of every call flow and integration before go-live

✓

Full team training included, at no extra charge

✓

Ongoing monitoring and optimisation after launch

Talk to a certified engineer →

Everything your cloud phone system needs to communicate

Core phone-system features, all professionally configured and managed for you.

Auto Attendant & IVR

Multi-level menus that route callers to the right department automatically — designed for your specific business structure.

Extension Management

Dedicated extensions for every employee with custom routing rules, voicemail, and business hours per user.

Call Recording

Automatic call recording for training and quality assurance, with a searchable archive and instant playback.

Call Queues

Intelligent queues with hold music, position announcements, callback-on-request, and real-time supervisor monitoring.

Ring Groups

Simultaneous or sequential ringing across teams so every call reaches a live person during business hours.

Voicemail-to-Email

Voicemails transcribed and delivered to email with the audio attached — never miss a message away from your desk.

CRM Integration

Automatic caller ID, call logging and activity sync with Salesforce, HubSpot, Microsoft Dynamics, Zoho, Freshdesk and Zendesk.

Mobile & Desktop Apps

Apps for iOS, Android, Windows and Mac that give every employee a professional business line — separate from their personal number.

Video & Conferencing

HD video meetings for up to 250 participants — no downloads, no per-minute charges, no time caps.

Fully managed

What a fully managed cloud phone system actually means

Your monthly plan isn't just a licence — it's RingOffice running the entire system for you, on infrastructure we control.

Explore the managed service →
✓

24/7 health & performance monitoring

We catch and resolve issues before they reach your team.

✓

Daily backups & proactive maintenance

Platform updates and security are handled for you.

✓

Remote administrator support

Moves, adds, changes and config — we take care of them.

✓

Your own 3CX-certified SIP trunk network

The voice network and the platform come from one accountable provider.

Built for every team

Sales Teams

Sales Teams

Challenge: sales managers can't monitor call quality or coach reps without listening to every call manually.

  • ✓ Automatic call recording with searchable transcripts
  • ✓ Real-time call monitoring and whisper coaching
  • ✓ CRM screen-pop and automatic activity logging
  • ✓ Every call recorded and logged to your CRM automatically
Customer Support

Customer Support

Challenge: customers wait on hold without knowing their position or wait time, leading to abandoned calls.

  • ✓ Queues with position announcements and estimated wait times
  • ✓ Callback-on-request instead of holding
  • ✓ Supervisor dashboards showing queue health in real time
  • ✓ Callers hear their place in line and can request a callback
Multi-Location

Multi-Location Businesses

Challenge: each office runs a separate phone system, making transfers complex and the caller experience inconsistent.

  • ✓ A single unified system across all locations
  • ✓ Free internal calling and seamless inter-office transfers
  • ✓ One professional auto-attendant for the whole organisation
  • ✓ Free internal calling and one auto-attendant across all sites

Enterprise-grade hosted PBX foundation — without the complexity

The infrastructure and security you need, run by us so you never have to manage it.

Resilient Cloud Infrastructure

▸Hosted on AWS / Azure North American networks

▸High-availability failover

▸99.5% uptime SLA

▸Daily backups

Security

▸Encrypted call signalling (TLS) — available on request

▸Encrypted media streams (SRTP) — available on request

▸Hosted on enterprise-grade AWS / Azure cloud infrastructure

▸Anti-fraud call monitoring

Integrations

▸Native CRM: Salesforce, HubSpot, Dynamics, Zoho, Freshdesk, Zendesk

▸Microsoft 365 & Google Workspace sync

▸Microsoft Teams Direct Routing

▸Your own 3CX-certified SIP trunk network

Implementation

Live in 5–7 business days

A structured process that respects your time and gets results fast.

Days 1–2

Discovery & Design

We map your call flows, department structure and business hours. Every decision is documented before a single config is written.

Days 3–4

Configuration & Integration

Your system is built to spec. CRM integrated and tested, auto-attendant recorded and programmed, extensions configured per user.

Day 5

Testing & QA

Every call flow tested, every integration verified, every failover scenario simulated. Nothing goes live until it passes.

Days 6–7

Training & Go-Live

Team training sessions for all users, then go-live with our engineer on standby. 30-day post-launch monitoring included.

Ready for a phone system you never have to think about?

Tell us your team size and what you're running today, and we'll show you exactly what your managed RingVoice setup and pricing look like — usually within one business day.

Get a quoteSee plans & pricing
✓ Live in 5–7 days✓ 99.5% uptime SLA✓ Month-to-month — no lock-in✓ We port your existing numbers
RingOffice vs the alternatives

Why a managed phone system beats the alternatives

RingOffice (managed)
✓We configure, host, monitor, back up and support it — one accountable team
✓Runs on our own 3CX-certified SIP network with multi-carrier failover
✓AI transcription & summaries on your calls — your choice of engine, bundled, not per-minute
✓Concurrency-based — you don't pay per employee
✓Live in 5–7 days, no DIY learning curve
✓Month-to-month or term — no forced lock-in
DIY software, single-vendor SaaS & legacy PBX
✕You operate the software, the updates and the troubleshooting
✕Trunks stitched from third-party carriers, or one line with no failover
✕One proprietary AI you can't change, often billed per minute
✕Per-seat pricing that climbs with every hire
✕Weeks of setup, or aging hardware to rip and replace
✕Long contracts, or a platform you outgrow
Get a quote →

Frequently asked questions

Straight answers to what buyers actually ask when comparing managed business phone systems.

What our customers say

★★★★★5.0· 13 reviews on GoogleRead them on Google →
★★★★★

“Can't say enough positive things about RingOffice. Our office switched from big blue to RingOffice's cloud service about a year ago and while there were issues during setup (we were setting up remotely), the helpful and friendly staff quickly diagnosed and fixed our issues. Plus, we're saving money and getting more service than with a traditional phone service.”

R

Ron Robichaud

Verified Google review

★★★★★

“I had a great experience with the RingOffice team. They helped us switch to a 3CX system smoothly. They were quick to respond, tailored the system to our needs, and were professional and friendly throughout. Highly recommended!”

Y

Younan Younan

Verified Google review

★★★★★

“RingOffice has been great to work with! Their SIP trunks and 3CX hosting are rock solid, and their service people are helpful and responsive.”

J

Jake Cormier

Verified Google review

★★★★★

“Our small business has been with RingOffice for over 2 years. Their phone system has made our lives so much easier! We have a brick and mortar business and with the RingOffice set up we are able to use our phone systems without being tied to the office. Their support team is super helpful as well.”

R

Rhonda VanKleef

Verified Google review

★★★★★

“We have been with RingOffice for 2 years now. Since our change we have had exceptional service. They spend the required time with us to explain the VoIP service and answer our technical and non-technical questions. The service tracking system keeps us updated and they always follow up to ensure our issues are resolved.”

B

Brad McConnell

Verified Google review

★★★★★

“Switched from an on-site server and regular landline to VoIP phones on a cloud server and OneDrive for file share. They made the transition easy and stress free. Great company, highly recommend them.”

B

Bob Henley

Verified Google review

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RingOffice is the ultimate solution to power your business communications

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