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Solutions · Call Recording & Retention

Record every call. Find any conversation. Keep what you need.

RingOffice records your calls automatically, retains them on your schedule, and makes every one searchable by keyword — hosted on North American cloud with the access controls and export tools businesses with recording requirements rely on; encryption (SRTP/TLS) available on request. Configured and managed for you.

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✓ Automatic recording of every call✓ Searchable, with retention you set✓ North American cloud + access controls
The problem

A recording you can't find isn't a record

Plenty of businesses need a record of their calls — for quality, training, settling a “who said what,” or because their industry expects it. But recordings end up scattered, incomplete because someone forgot to hit record, impossible to search, or kept with no clear retention. When you actually need a specific conversation, you can't produce it. RingOffice fixes that: every call captured automatically, retained on your policy, and searchable in seconds.

Calls that never got recorded

Manual recording gets skipped, so the record has holes.

Recordings you can't search

Hours of audio with no transcript and no way to find one moment.

No clear retention

Kept too long, deleted too soon, or impossible to produce on request.

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RingOffice · Call recording
REC00:14:32
Caller
Can you send the recording over for our records?
Agent
Done — it's transcribed and archived to your account.
Encrypted in transitAuto-archivedSearchable transcript

Automatic call recording, retention and searchable archives

Automatic call recording

Record 100% of inbound and outbound calls automatically — no agent action, no missed calls, no gaps in the record.

Secure, access-controlled storage

Recordings are stored on North American cloud with role-based access so only authorised people can listen, and access is logged; encryption (SRTP/TLS) is available on request.

Searchable transcripts

RingOffice transcribes every call so you can search by keyword, date, agent or customer and find any conversation in seconds — on the AI engine you choose.

Retention policies

Set different retention periods by team, region or call type, and have recordings expire automatically on your schedule.

Export & hold

Place specific calls or date ranges on hold and export formatted packages when you need them for review.

Keyword search

Search transcripts for specific terms or topics, so you can find the conversations that matter in seconds.

Encryption on request

Calls and recordings protected on the way to storage.

North American cloud

Stored on AWS / Azure infrastructure serving Canada and the US.

Access controls & logging

Role-based access to recordings, with access logged for oversight.

Security & data

How your call recording software keeps recordings protected

Recordings are stored on North American cloud infrastructure (AWS, Azure) serving Canada and the US with access controls, and encryption (SRTP/TLS) available on request, with role-based access and access logging. RingOffice gives you the recording, retention, access-control and export tools that businesses with recording and retention requirements depend on — what you do with them, and meeting any specific regulation, stays in your control.

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Questions buyers ask about call recording & retention

What teams ask when they need a reliable record of their calls.

Never lose a conversation you needed to keep

Tell us your recording and retention needs — RingOffice will set up automatic recording, retention and search and show you exactly what it costs.

Get a quoteExplore RingVoice
✓ Automatic recording of every call✓ Retention you control✓ Searchable transcripts✓ North American cloud + access controls

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RingOffice is the ultimate solution to power your business communications

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