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RingAI · Transcription

Every call, meeting and voicemail — captured, searchable, and on the engine you choose

RingOffice transcribes every conversation your business has in real time — speaker-labelled, timestamped and fully searchable, with automatic summaries. And you pick the AI engine doing it — OpenAI, xAI Grok or Google — configured and run for you, bundled into your plan, not locked to one proprietary model or billed per minute like everyone else. Change engines as the technology moves; your archive stays yours.

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✓ Your choice of AI engine — OpenAI, Grok or Google✓ Real-time, speaker-labelled & fully searchable✓ Bundled in your plan, not billed per minute

Spoken words disappear. Written words don't.

Every untranscribed conversation is information your business permanently loses — here's what that costs in practice.

The missed detail

A customer mentions a key requirement in passing. The rep doesn't catch it. The contract is scoped wrong. Costly rework follows.

The disputed conversation

“You said six weeks.” “No, I said eight.” No transcript, no way to resolve it — and the relationship takes the hit.

The buried decision

The team agreed something in last week's all-hands. Nobody remembers the exact wording, and nobody rewinds a 90-minute recording.

The slow record search

You need every conversation that mentioned a specific term. Without transcripts, that's manual review of hundreds of recordings.

Call, meeting and voicemail transcription in one layer

Phone calls

Inbound and outbound calls transcribed in real time, with speaker labels and timestamps. Searchable by name, topic or any spoken phrase.

Video meetings

Live captions keep everyone included; full transcripts and summaries generate automatically when the meeting ends.

Voicemail

Every voicemail converted to readable text and delivered with the audio — read it at a glance, search it alongside everything else.

Events & webinars

Large events transcribed at scale with real-time captions for accessibility and a searchable post-event archive.

RingOffice
OpenAIOpenAI
xAI GrokGrok
GoogleGoogle
Your choice of AI engine — managed by RingOffice
Your choice of engine

Accurate transcription — on the AI engine you choose

RingOffice runs transcription through the provider that fits your cost and quality needs — OpenAI Whisper, xAI Grok or Google — not a single locked-in vendor. Speaker diarisation labels who said what, and confidence scoring flags uncertain words instead of guessing.

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Real-time speech recognition

Handles pauses, self-corrections and background noise as people actually talk.

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Speaker diarisation

Labels each participant so the transcript reads as real dialogue.

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Confidence scoring

Flags uncertain words rather than transcribing them wrong.

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Bilingual FR/EN + 50 languages

Trained across accents and speaking styles — for teams serving customers across North America.

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Searchable archive

Searchable call recordings: find any word spoken, instantly

A transcript nobody can find is just storage. Every transcribed word is fully searchable — not just by date or caller, but by any phrase spoken in any call, meeting or voicemail. “How often did competitors come up this quarter?” “Which calls discussed this contract term?” Answered in seconds.

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All call transcripts — inbound and outbound

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All meeting transcripts and recordings

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All voicemail transcriptions

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All event recordings

Different roles. Same transcripts. Different value.

Sales

Stop taking notes mid-call — review after to capture budget, timeline and decision process, and update the CRM on facts, not impressions.

Customer service

When a customer calls back, the prior conversation is retrievable and readable in seconds — continuity without starting over.

Managers

Decisions stay retrievable, and coaching is based on what was actually said — not on memory.

Operations

Records retained and searchable by date, participant and topic; disputes resolved with timestamped evidence.

Secure by default

North American cloud + access controls

Transcripts are hosted on North American cloud infrastructure (AWS / Azure), serving Canada and the US, with encryption (SRTP/TLS) available on request.

Access controls

Admins control who sees which transcripts; transcription can be turned off per user, team or call type.

Your choice of engine

Run transcription on OpenAI, Grok or Google — picked on cost and quality. No single-vendor lock-in.

Stop losing what your customers tell you

Tell us your team size and what you're running today — we'll configure transcription across your calls, meetings and voicemail and show you exactly what it costs.

✓ Real-time across calls, meetings & voicemail✓ Fully searchable✓ Managed & configured for you

Questions buyers ask about AI transcription

What teams ask when evaluating call transcription for their business.

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RingOffice is the ultimate solution to power your business communications

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