var new_contact = { 'Name': 'John', //Replace with first name of the user 'Last name': 'Doe', //Replace with last name of the user 'Email': 'john.doe@example.com', //Replace with email of the user 'Phone': '98765432', //Replace with a custom field 'company': { 'Name': 'Example.com', //Replace with company name 'Website': 'www.example.com' //Replace with website of company } }; var identifier = 'john.doe@example.com'; fwcrm.identify(identifier, new_contact);

Support

Support

Looking for Support with Cloud Solutions, SIP (Session Initiation Protocol) Trunking, Hosted PBX (Private Branch Exchange), Cloud Phone Systems? We will assist you with our seamless phone system solution for your business.

RingOffice takes pride in providing exceptional customer service and technical support. Below we have provided service setup guides, documentation and FAQs. You can also open a ticket with our friendly Help Desk team any time.

SIP Trunk Support

MostVoIP/SIP capable phone systems can be easily configured to use RingOffice SIP Trunks. Below are sip trunk configuration guides for popular phone systems certified with RingOffice. Many others like Asterisk, FreePBX, Switchvox, Mitel, Panasonic, Cisco and more have been tested and are known to work with RingOffice. Contact our Help Desk for further assistance. We have also provided below documentation on how to use RingOffice SIP Trunk features.

Cloud Phone System Support

Most phones can be auto provisioned from RingOffice Cloud Phone System. Below are some commonly used IP Phone provisioning guides as well as documentation on how to use RingOffice Cloud Phone System features.

Managed Cloud Hosting Support

Managed Cloud Hosting Support

Telephone Number Porting

How to port your telephone number(s) to RingOffice

Didn’t find what you are looking for? Please check our Frequently Asked Questions (FAQs).

We are always working on posting answers to frequently asked questions on our FAQ page. If you can’t find the answer to your question there, please contact us below and we will be happy to assist you.

Still need help? Open a support ticket below.

Please complete this form and provide the following information:

Name, Company, Contact Number
Affected Number or Account ID
Call Sample (date/time, source and destination numbers)
Problem Description

Your ticket will be assigned a priority level and a Help Desk representative will contact you by email or phone. Please note that non-critical issues are handled during normal business hours.

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