Communication services in the cloud are a great strategy for companies of all sizes that want to reduce administrative costs, unify their internal communication, and provide their customers with exceptional service. An excellent provider of cloud communication services coupled with good system practices is what it takes for your business to see positive results in the short term.
RingOffice cloud communications experts have prepared this blog post to share tips from experts for choosing and using cloud communication systems.
First things first, choose a good provider.
Pay attention to the details of your contract, your provider must allow, and not inhibit, digital change in your company. You need a provider that has the following characteristics:
- Secure and Reliable
- Flexible and Scalable
- Knowledgeable to provide maintenance and support
- Own infrastructure
- Quality routes to handle global traffic
- Portability to transfer your existing numbers
- Distributed and integrated platform that can maintain very low latency.
Learn and understand features and benefits
Understanding how cloud communication features work can help to put productivity enhancing features to work for your business. Below is a high-level overview of some features to look into:
- Extension features
Extension feature scan help users communicate better and be more productive. These features includes things like putting calls on hold, parking and picking up calls from different phones, making 3-way conference calls or hosting meetings, receiving voice messages in email, group call pickup, do not disturb, using soft phones and mobile apps, video calling, etc.
- Management Features
Most systems offer an administrative portal for service configuration and change management. Managers can access this portal 24/7 to monitor and adjust call routing, edit user extensions, enable features, access call logs and call recordings, manage staffing levels during busy times, and to supervise and train new employees.
- Call Routing & Auto Attendant Features
To continue providing quality service even outside of normal working hours, advanced time of day base call routing, Auto Attendant, Ring Group and Call Queue features allow you to customize your day and night call routing, audio greetings and on hold music and messaging.
- Advanced Functionality
For companies with more advanced communication needs, there are many special features and integrations that can yield productivity gains. For example, Click to chat / click to call buttons on your website contact page, Private meeting spaces with audio, video, screen share and whiteboard functionality, Video conferencing, CRM and Support system integration, custom integrated call flows apps, and many more.
Plan for maintenance
For the proper functioning of any technology system, it is important that you plan for regular maintenance, monitoring, backup and security. Keeping systems well maintained will also make your company less prone to cyber-attacks.
To learn more about cloud communication services, contact the RingOffice experts now. Our experts will help you design a best-fit cloud communication solution that meets and exceeds your business needs.