As your business is growing fast you are, probably, examining different options for company telephone systems. Not only to save on operation costs but to add a range of features that will help you to keep in touch with your clients, offer clear and easy communication between your employees and add a range of handy marketing tools.
A Cloud Private Branch Exchange (PBX) phone system has become such a go-to solution and is valued for its versatility and low cost. Moreover, it is constantly adding new solutions that you will have access to as your company is expanding or scaling down.
What is a Hosted PBX?
A PBX (private branch exchange) is a business phone system that allows to efficiently use and share phone lines including Voice Over Internet Protocol (VOIP), ISDN PRI or Analog Landlines. A PBX also provides a business with features such as extension to extension calling, voicemail, auto attendants, ring groups and customizable music on hold.
These days, businesses are opting to move their PBX or business phone system into the cloud in order to eliminate the need for expensive on-site hardware, maintenance, security, and redundancy. There are many cloud communication providers in the market offering a variety of Hosted PBX and Cloud Phone System solutions to suit businesses of all sizes.
The benefits of using a Hosted PBX or cloud phone system over using an on-premise phone system installed in your office include:
- No server hardware, appliance or spares to purchase
- No system maintenance responsibilities or costs
- No need to worry about redundant backup power or Internet for your phone system
- Phone system can withstand any and all outages at your office location
- Easy and reliable access for mobile users and teleworkers
- Easy to move your business – simply pick up phones and go!
Let’s look at least at some useful features that Hosted PBX or cloud phone systems have to offer which most traditional on-premise phone systems or analog PBXs don’t do.
- Voicemail to Email
- Mobile Apps
- Cell phone integration
- Caller id control
- Hot desking
- Multiple devices per user
- Integrated messaging
- Call recording
- Dial by name
- Find me/ follow me
Among the leading hosted PBX providers in the North American market are:
Although they all are quite competitive in their pricing, quality of connection, features, and quality of service, it will require a better assessment of your needs to choose the right provider for your specific team needs.
Advantages of Hosted PBX
Low cost – Since it is a cloud-based system available virtually to anyone in the world the cost of hosting is very attractive, especially when you consider that phone lines are often included with the service instead of having to pay a separate phone bill.
Flexibility & Scalability – It is just perfect for businesses that change quickly – adding on teams and opening new offices, or experience just seasonal growth and ready to scale back when it’s over.
Easy to upgrade with features – the new features can be easily added to your hosted PBX system without any added licensing and additional equipment expenses.
No vendor lock-in – You do not have to invest in proprietary phones, modules, and accessories that only work with a specific software or hardware platform and require on-site service and support. Hosted PBX typically uses standards-based hardware and is quite versatile so changes and upgrades can be easily pushed to the device from the cloud.
Well adapted to teams working from different locations. Are most of your employee’s telecommuting, or you have international branches? Hosted PBX system will allow them all to be productive and communicate as easy as if they are working from the next cubicle.
Now that you know more about cloud-hosted PBX systems and how they can help you grow your business, you will consider it for your next office upgrade