Serving customers today is very different from what it was 20 years ago. Customers expect fast and effective communication; otherwise, some negative tweet about your company’s service is likely. That is why phone systems now offer much more than just making and answering calls. Unified communication services available in modern cloud phone systems can greatly improve the effectiveness of communication between employees and customers. No matter if your company is small or large; making the decision to have a new telephone system can make you more competitive.
Cloud Communication Systems are designed for businesses that want the benefits that come with the latest communication systems but want them running on reliable, secure, maintained, and managed cloud infrastructure without sacrificing system administration or feature capabilities.
 Benefits of a Cloud Phone System
– Instant communication between individual or group employees using a variety of devices
Cloud phone systems provide employees with the flexibility to work from anywhere and communicate with colleagues in real time. This is made possible through the use of various devices such as desktops, laptops, tablets, and smartphones. With cloud phone systems, employees can stay connected and productive regardless of their location.
– Call recording and periodic backups of important call recordings in the cloud
Cloud phone systems offer call recording and periodic backups, which are critical in ensuring that important calls are not lost. This feature is especially useful for businesses that rely on customer calls for their operations.
– Reliable High Availability infrastructure with data backup to protect against server failure
Cloud phone systems offer a reliable infrastructure that is designed to protect against server failure. The high availability infrastructure ensures that businesses are not affected by server downtime and can continue to operate without interruptions.
– Redundant Power Multiple Backup Generators and UPS Systems to maximize uptime
Cloud phone systems offer redundant power backups such as multiple backup generators and UPS systems to maximize uptime. This ensures that businesses are not affected by power outages and can continue to operate smoothly.
– Multiple Levels of Physical & Logical Security including Redundant Hardware Firewalls
Cloud phone systems offer multiple levels of physical and logical security to ensure that business data is secure. This includes the use of redundant hardware firewalls, which provide an additional layer of protection against cyber threats.
What You Should Look For In A Cloud Communications Provider
When choosing a cloud communications provider, it’s important to look for a company that can provide reliable and secure infrastructure to protect your data and ensure uninterrupted service. Here are some key features to consider when choosing a cloud communications provider.
Reliable, Managed, and Secure Infrastructure
The cloud communications provider should offer a reliable, managed, and secure infrastructure. This includes redundant servers and backup systems to ensure maximum uptime and minimum downtime in case of server failure. A good cloud communications provider should also offer security measures such as firewalls, encryption, and access controls to protect your data from cyber threats.
Proactive Patching, Updating, and Maintenance
Your cloud communications provider should offer proactive patching, updating, and maintenance to ensure that the system is always up to date and secure. The provider should also offer regular software updates to ensure that the system is optimized and can handle increasing business needs.
Daily Backups of your System to Protect System Configurations and Settings
Daily backups of your system are crucial in protecting system configurations and settings. This ensures that businesses can restore their systems in the event of data loss or system failure. The provider should offer daily backups of your system to protect your data and ensure that you can restore your system in the event of an issue.
24/7 Monitoring of Server Health and Performance Metrics for Proactive Issue Mitigation
The provider should offer 24/7 monitoring of server health and performance metrics. This helps to proactively identify and mitigate issues before they become major problems. A cloud communications provider should also offer a team of experts to address any issues that arise.
Proactive Hardware Refresh and Server Resource Upgrades
The provider should offer 24/7 monitoring of server health and performance metrics. This helps to proactively identify and mitigate issues before they become major problems. A cloud communications provider should also offer a team of experts to address any issues that arise.
Quality of Service to Prioritize Internet Bandwidth for Voice Traffic
A cloud communications provider should offer Quality of Service (QoS) to prioritize internet bandwidth for voice traffic. This helps to ensure that voice calls are clear and uninterrupted, even during high-traffic periods. The provider should also offer features such as call forwarding, call waiting, and voicemail to ensure that you never miss an important call.
Exceptional Technical Support
One of the key considerations when selecting a cloud communications provider is the quality of technical support that they offer. The ability to access experienced, certified technical support staff when needed is crucial to ensuring the smooth operation of your communication system. These professionals should be knowledgeable about the provider’s services and products and should be able to provide quick and effective solutions to technical problems. Your provider should offer 24/7 technical support to ensure that assistance is available whenever it’s needed. This is particularly important for businesses that operate outside of normal business hours or across different time zones.
Before choosing a cloud-based phone system, carefully review the options offered by providers. Make sure that the cloud phone you choose adapts to the size and needs of your business, and that the provider will make the necessary updates and maintenance to guarantee the correct operation of the phone system.
Cloud-Based Calling Systems allow businesses to have a flexible, effective, and professional service without the need to spend thousands of dollars buying, managing, and maintaining the technology.
If you have more questions about the benefits of cloud-hosted phones, do not hesitate to contact us for advice on selecting the right phone system solution for your business.