how to port your phone number
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This post shows how to port your telephone number to RingOffice. RingOffice offers number porting or LNP (Local Number Portability) throughout Canada, the United States, and several other countries. This means you don’t have to worry about losing your number when you switch to RingOffice as your LNP service provider or if in the future you choose to switch to any other company as your service provider.

Whether you have one or many phone numbers to transfer, the porting process generally takes between 5 to 10 business days depending on rate center, carrier, and order complexity. There is also usually a one-time fee for processing LNP orders.

Since we depend on the releasing carrier’s cooperation for transfers, there is always a risk of delay or disruption. RingOffice takes the following measures to minimize disruption and deliver a smooth transition in performing LNP:

  • Careful pre-submission port order vetting to avoid rejections and delays.
  • Temporary number assignments to facilitate number call redirection during order processing
  • Flexible scheduling to accommodate your preferred porting date.
  • Regular progress updates when order status changes to keep you informed.
  • Advance number pre-configuration in our switching system for a smooth transition.
  • We can help you pre-configure numbers in your phone system for seamless call flow once your transfer is complete.

Once your porting order has been accepted, RingOffice will notify you of your confirmed porting date. On the LNP porting date, once you have tested and confirmed your number porting is complete, you can notify your previous service provider to stop billing you for the ported number(s).

Here’s what RingOffice needs to perform LNP

  • For Local numbers, we need a completed and signed Letter of Authorization form: RO Local LOA. Multiple numbers (if on the same account) can be listed on the same LNP LOA form. LOA form should contain the full list of numbers to be ported.
  • If you are porting any Toll-Free numbers, we also need a completed and signed Letter of Authorization form: RO Toll-Free LOA. Multiple toll-free numbers (if on the same account) can be listed on the same TF LOA form. The name and signature on this form should be the authorized contact who registered the number in the first place.
  • A recent bill copy showing the Telephone Numbers, Account Name, and Service Address (should be complete with all pages)
  • If Service Address is different from the billing address, we need to know the service address listed with the current carrier.
  • If you are porting mobile numbers, then we will need your Account number with your wireless carrier. Also, make sure to reply to the text message confirmation from your wireless carrier within 90 minutes to ensure that your transfer is not rejected.
  • If you are porting numbers that are currently on a PRI (or Megalink), then we will need the Circuit ID, the pilot number, and a full list of all numbers on the PRI with clear instructions for each.
  • If there are services on the same bill that are dependent on the number being ported but you do not wish for these services to be canceled, you must contact your existing carrier to have them separated onto a new billing account (e.g. your DSL Internet relies on your main phone line instead of a dry loop). Contact us for help with this.
  • We recommend confirming contractual/billing obligations for the numbers being ported with your current service provider prior to number porting.

Please email all of the above information to your Solution Consultant or email to <helpdesk at ringoffice dot com> along with any questions you may have. We look forward to making your transition to RingOffice quick and simple.