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The COVID-19 virus pandemic caused the mandatory closure of non-essential businesses and other services, forcing managers to find ways to work remotely using cloud communication to safeguard the health of all employees. To achieve this, businesses have had to find ways to move to cloud communication and find solutions for managers to remotely control and manage their business, while employees work from the safety of their homes. Cloud Communication providers offer many services to help these companies operate remotely, such as:

  • Collaboration
  • Live Web Chat
  • Meeting Management
  • Remote Access
  • Task Management
  • Web Conferencing

Some companies are extending their free trial periods, or even offering promotions so that more companies start operating remotely successfully. One of the companies that are offering digital services that allow others to continue operating normally during quarantine is 3CX.

3 Fundamental Benefits of Cloud Communication

If you are looking for a platform that allows you to manage your business remotely, consider 3CX Cloud Communication Systems. They offer an integrated digital solution with web conferencing and live chat functionalities, as well as mobile apps that allow workers to collaborate and communicate from home.

Remote presence through virtual meetings

In addition to traditional phone features like call forwarding, voicemail, and call recording, the 3CX cloud communication solution also includes a video conferencing solution that enables users to conduct virtual meetings from their desktop or mobile device.

With 3CX’s video conferencing feature, users can create virtual meeting rooms with high-quality voice and video streams that can accommodate up to 500 participants. The meetings can be scheduled in advance or started ad-hoc, and participants can join using a web browser or the 3CX app.

During the meeting, participants can share their screen, collaborate on documents, and use a virtual whiteboard to draw and annotate ideas. Additionally, the 3CX app includes features like chat and file sharing, making it easy for remote teams to stay connected and collaborate effectively.

Productivity anywhere with extensions for Android and iOS

3CX apps for iOS and Android will allow your employees to bring the extension from their offices to their homes. The apps have no extra cost and can be configured remotely via a QR code. Employees can answer and transfer calls from their smartphones at no extra cost and with the assurance that calls will be secure via an encrypted tunnel.

The 3CX mobile app for Android and iOS allows users to make and receive calls, send and receive chat messages, view the status of their colleagues, and access their voicemail and call history from their mobile device. This means that users can stay connected with their team and clients even when they are away from their desk or out of the office.

In addition, the mobile app also includes features like call transfer, call forwarding, and conference calling, which means that users can conduct business from anywhere with an internet connection. They can also use the app to access the 3CX video conferencing solution, enabling them to participate in virtual meetings from their mobile device.

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– Customer service via Live Chat

With the Live Chat & Talk 3CX plugin, your team can quickly and easily give support via chat, allowing your customers to chat with you and call your company in real time. You can solve any questions from your clients in real time when they enter your website.

With 3CX’s live chat feature, businesses can add a chat widget to their website that allows visitors to initiate a chat with a customer service representative in real-time. This means that customers can get the help they need quickly and easily, without having to wait on hold or send an email.  In addition, 3CX’s live chat feature includes tools like canned responses and chat transcripts, which can help customer service representatives respond quickly and accurately to common questions and issues. The transcripts can also be used for training purposes, allowing businesses to analyze customer interactions and improve their customer service processes over time.

3CX cloud communication systems can be ordered through one of their partners like RingOffice. RingOffice is an Advanced Certified Managed Cloud and SIP Trunk Provider and Platinum Partner. If you are interested in operating remotely with 3CX communication systems, the experts at RingOffice will be able to help you solve any questions. Contact RingOffice Cloud Communication experts now!