In our last blog post on the PBX phone system, we discussed the rising importance of RingOffice cloud communication systems and how they are continuously optimizing workplace productivity. The benefits and growth potential of integrating the RingOffice Cloud with business communication platforms were discussed at length. However, the benefits do not move if a company cannot identify how its current system is hurting the business. Likewise, some companies do not feel like switching to a new system just because the existing system has not failed them yet. In order to survive in the digitizing marketplace, it is better to drive decisions on “if it could be better, its as good as broken” than to rely on “if it ain’t broken, don’t fix it”.
In this blog, we will be discussing how a traditional phone system working just fine is as good as broken since it does not have the capacity to incorporate the communication requirements of growing businesses.
Ready to Ditch Your Legacy Phone System for RingOffice Cloud?
Well then, here’s the last straw to bury your inadequate business phone system and upgrade it with the RingOffice Cloud Communication Solution powered by 3CX. Read below to discover how your traditional communication system has been passively hurting you and killing the opportunities to grow.
Restricted Growth | Limited Mobility
If you are still using a legacy phone system for your business, then you are already familiar with the odds of missing out on inbound calls due to the unavailability or shortage of in-house support team members. In a world where a call missed is an opportunity lost, you are likely to be missing out on a number of conversion or retention opportunities at the expense of using an outdated telephone system.
Studies have shown that the cost of establishing in-house resources is outpacing the advantages anyways. So, what could be better than cutting down the hidden costs of maintaining on-premises support teams while simultaneously optimizing the effectiveness of communication channels?
With a VoIP system hosted by RingOffice Cloud, you can beat the limitations of mobility and connect your business contact numbers on smartphones and desktop apps. In this way, all you need now is a stable internet connection to make and take calls on the go!
Growing businesses are utilizing the increasing advantages of 3CX RingOffice cloud communication to empower their employees to work from anywhere around the world. Hence, by using a traditional landline system with limited technological features, companies may be compromising on both the productivity of their employees as well as the customer experience with the businesses.
Underperforming CRM VS Omnichannel Communication
A Net Promoter Score or NPS is the measure of how likely it is that a good customer experience with your business sends out an attractive message about your brand’s image in the market. Dialpad is often the first point of contact between a customer and a business entity. The old-fashioned landline systems have very little to no integrations that can enhance customer interactions with businesses owing to their limited features and updates. In turn, the net promoter score declines and so does a company’s branding.
VoIP or cloud phone systems are inherently integrated with your business CRM systems to provide your customer support teams with all the essential details of the incoming callers before a contact is even established between the two.
With an omnichannel VoIP communication system, businesses enable their customers and prospects to approach them from any communication channel of their comfort and accessibility. Users can approach a business via platforms like SMS, WhatsApp, Facebook Messenger, Line, WeChat, Telegram, Skype etc. and they are provided with a response across the same platform. In this way, by optimizing customer interactions on RingOffice Cloud, businesses can retain their customers for a long time while the increasingly expanding net promoter score brings in more clientele.
A dying system in the face of an ever-evolving technology
The traditional telco system is a dying technology with no features rolling in any time soon. After the advent of the data revolution, companies now require much more from their service providers to ensure a seamless experience. Old-school communication system does not offer anything more than a real-time conversation channel. Think about these questions if you are still using a legacy phone system to maintain your business communications.
- What happens to your customer’s experience if the landline system crashes down for some reason?
- What warranty/backup features are available if the communication channel causes disruption?
- How would your existing communication system help you scale up the business?
- What are the features available for data recovery/ disaster management?
When it comes to the future of communication systems, the traditional landline system is likely to die out against the omnichannel communication system. The question is not if a business should make the switch, the real question is when? The best time to make the switch was 10 years ago. The second best time is now! The reason is that telco landline systems have already hit the ceiling and there is no feature or update rolled out in a long time that can remotely beat the advantages of a VoIP omnichannel phone system hosted on RingOffice Cloud.
Contact RingOffice cloud experts now to provide you with a tailored communication solution that helps you scale as you grow.