Set up RingOffice as your VoIP Provider in 3CX Phone System

Posted by on Oct 16, 2014 in 3CX, VoIP Phone Systems | Comments Off on Set up RingOffice as your VoIP Provider in 3CX Phone System

RingOffice has been interop tested and providing Business Phone Lines to 3CX customers in Canada and USA for over 4 years. However, in the past our trunks needed to be configured manually in the 3CX Management Console. We have recently completed 3CX VoIP Provider Certification which means that now 3CX has integrated RingOffice Business Line configurations into every 3CX phone system. This makes it even easier to use RingOffice Business Phone Lines with 3CX Phone System. This guide was written using 3CX Phone System Version 12.

Set up RingOffice as your VoIP Provider in 3CX Phone System

Here’s a quick and easy 3 step set-up guide to setting up RingOffice as your VoIP Provider in 3CX Phone System. RingOffice is a certified VoIP Provider for 3CX Phone System in Canada and USA. This assumes you have already signed up for Business Phone Line service with RingOffice and have your credentials handy. If you do not yet have your Service Credentials, sign up for a starter account here.

Step 1 – Select RingOffice as your VoIP Provider for 3CX Phone System

From the 3CX Management Console, click on VoIP Providers.

Click on Add Provider button

3CX Phone System Management Console Add VoIP Provider

3CX Phone System Management Console Add VoIP Provider

On the “Add VoIP Provider” screen:

In “Name of Provider” field enter:               RingOffice

In “Country” field select:                                US, CA

From “Provider” dropdown menu select:   RingOffice

Select RingOffice as VoIP Provider in 3CX Phone System

Select RingOffice as VoIP Provider in 3CX

Click Next

Step 2 – Configure with your RingOffice Credentials

Under “VoIP Provider Details”, click ‘Next’

VoIP Provider Details - RingOffice

VoIP Provider Details Screen for RingOffice in 3CX

Under “Account Details”, enter the Service Credentials you got from RingOffice
(If you do not yet have your Service Credentials, sign up for a starter account here.)

External Number:                                     as provided by RingOffice
Authentication ID (aka SIP user ID):   as provided by RingOffice
Authentication Password:                       as provided by RingOffice
3 Way Authentication:                             leave blank
Max simultaneous calls:                          # of lines activated on RingOffice

Enter RingOffice SIP Credentials into 3CX Phone System

Enter RingOffice SIP Credentials into 3CX

Click Next

Step 3 – Incoming and Outgoing Call Routing

On the Office Hours screen, you can set your desired incoming call answering scheme.

Incoming Call Routing in 3CX Phone System

Configure incoming call routing in 3CX Phone System

Click Next

On the Outbound Call Rule screen, you can set your desired outgoing call scheme. If leaving as default, you can click Skip.

Create Outbound Rule in 3CX Phone System

Create Outbound rule for RingOffice in 3CX Phone System

Click Finish

Done – RingOffice has been added as your VoIP Provider in 3CX Phone System

As you can see, RingOffice has been added as a VoIP Provider.

Capture6 - VoIP Provider RingOffice added

RingOffice added as VoIP Provider in 3CX Phone System

 

Note: In your router / firewall, please ensure that SIP ALG feature is disabled.