How to port your telephone number to RingOffice

Posted by on Nov 4, 2015 in Help, Support | Comments Off on How to port your telephone number to RingOffice

This post shows how to port your telephone number to RingOffice. RingOffice offers number porting or LNP (Local Number Portability) throughout Canada, the United States and several other countries. This means you don’t have to worry about losing your number when you switch to RingOffice as your service provider or if in the future you choose to switch to any other company as your service provider.

Whether you have one or many phone numbers to transfer, the porting process generally takes between 2 days and 2 weeks depending on the rate centre that the number(s) belong to, the carrier releasing the number(s) and how busy our carrier services department is. There is also usually a one time fee for processing LNP orders.

To make the transition smoother, RingOffice can assign temporary numbers to your phones or trunks to allow you to redirect incoming calls and ensure a smooth transition with minimal to no downtime. Once your porting order has been accepted, RingOffice will notify you of  the porting date. On the porting date, once you have tested and confirmed your number porting  is complete, you can notify your previous service provider to stop billing you for the ported number(s).

Here’s what RingOffice requires to port phone numbers:

  • List of numbers to be ported
  • A recent bill copy showing the Telephone Numbers, Account Name and Service Address (preferably < 60 days old)
  • If Service Address is different from the billing address, we need to know the service address.
  • For Local numbers, we need a completed and signed RingOffice LOA for Number Transfer. Multiple numbers(if on the same account) can be listed on the same LNP LOA form.
  • If you are porting any Toll Free numbers, we also need a signed RingOffice Toll Free LOA Form  for your toll free number(s). Multiple toll free numbers (if on the same account) can be listed on the same TF LOA form. The name and signature on this form should be the authorized contact who registered the number in the first place.
  • If there are services on the same bill that are dependent on the number you are porting away but you do not wish for these services to be cancelled, you must contact your existing carrier to have them separated onto a new billing account (e.g. your DSL Internet is running on your main phone line instead of a dry loop). Contact us for help with this.

Please send all of the above information to your Solution Consultant or email to <helpdesk at ringoffice dot com> along with any questions you may have. We look forward to making your transition to RingOffice quick and simple.